How do I apply for an apartment at {{ community.name }}
Apply easily online via the “Apply Now” button, or visit our leasing office at {{ community.address }} during business hours. After submitting your application, you’ll receive a confirmation email and can schedule a tour.
What are the application requirements and fees?
You’ll need valid ID, proof of income, and consent for a credit/background check. A non-refundable application fee applies; contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> for the current amount and security deposit details.
Does your community require renters insurance?
No, renters insurance is not required.
How much is the security deposit?
At {{ community.name }}, new residents can choose between a $500 refundable deposit or a $250 non-refundable waiver fee at move-in.
What is the application process and how long does it take?
Prospective residents can complete the online application and pay the required application fee. Applications are typically processed within 48 hours.
What utilities are included in the rent?
Rent covers access to all amenities, but utilities—such as water, electric, and internet—are typically billed separately.
How can I pay rent?
Residents can pay rent through our secure online portal or in person at the leasing office. We also offer FlexPay or other payment programs to help you split rent into smaller, manageable payments.
What amenities are available at {{ community.name }}?
{{ community.name }} offers a variety of amenities, such as: a State-of-the-Art Fitness Center, Bark Park, Shimmering Swimming Pools, Washer and Dryer in home, and more. Visit our <a href="/amenities/" class="faq-link">amenities page</a> for a full list.
Are the apartments pet friendly?
Yes! We love pets of all shapes and sizes. {{ community.name }} welcomes all breeds and sizes, with a two-pet maximum per home. Visit our <a href="/pets/" class="faq-link">pet page</a> for details.
Are the apartments furnished, unfurnished, or both?
All apartments are unfurnished.
Do you offer in-unit laundry, on-site laundry, or both?
Each apartment home includes an in-unit washer and dryer for added convenience.
How are packages delivered at your property?
Packages are delivered directly to residents’ doors or mailboxes.
What floor plans are offered at {{ community.name }}?
We offer one and two-bedroom apartment homes. Visit our <a href="/floorplans/" class="faq-link">floor plans page</a> to explore availability.
Can I tour a floor plan online?
Yes! You can preview our layouts on the <a href="/floorplans/" class="faq-link">Floor Plans</a> or <a class="faq-link" href="/community_tour/">Community Tour</a> pages.
Where is {{ community.name }} located?
We’re located at <a href="https://www.google.com/maps/search/?api=1&query=200+Highwood+Court%2C+Knoxville%2C+TN+37920" class="faq-link" target="_blank">{{ community.address }}</a>, in the heart of {{ community.city }}. Residents enjoy convenient access to shopping, dining, parks, schools, and major commuter routes.
Is there access to public transportation?
Yes—our location offers convenient access to nearby public transportation or major roadways.
What schools is your property zoned for?
Elementary: South Knoxville Elementary
<br>Middle: South Doyle Middle School<br>
High School: South Doyle High School
What shopping centers and/or grocery stores are nearby?
Residents enjoy convenient access to Kroger, Walmart, the Shops on Sevier Avenue, and Market Square for all their shopping needs.
What restaurants are close to your property?
Nearby dining options include Kerns Food Hall, Angry Dumpling, Redbud Café, Southcoast Pizza, Sevier Avenue Burger Company, and Southside Garage.
What local attractions are nearby?
Local attractions include Ijams Nature Center, Fort Dickerson Park, Kerns Food Hall, the Shops on Sevier Avenue, Market Square, and the scenic Tennessee River.
How do I submit a maintenance request?
Maintenance requests can be submitted anytime through the resident portal or by contacting the leasing office at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>.
Are emergency maintenance services available?
Yes. {{ community.name }} provides 24/7 emergency maintenance services for urgent issues.
Do you offer move-in specials?
We occasionally offer limited-time leasing specials. These change frequently, so please contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> or visit our <a href="/specials/" class="faq-link">specials page</a> for the most up-to-date information.
Are short-term or flexible leases available?
Yes! We offer flexible lease terms to fit your needs. Reach out to our team to learn more about availability and lease options.
How can I schedule a tour or get in touch with {{ community.name }}?
You can call us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>, send a message through our <a href="/contact_us/" class="faq-link">contact page</a>, or stop by our leasing office during business hours:
Mon-Fri: 9:00 AM-6:00 PM
Sat: 10:00 AM-5:00 PM
Sun: Closed
Do you offer virtual tours?
Yes, virtual tours are available.
Do you offer self-guided tours?
No, self-guided tours are not available.
When is rent due each month?
Rent is due on the 1st of each month and considered late after the 5th.
What happens if a resident needs to break their lease early?
Residents must provide a 60-day written notice and pay a lease termination fee equal to two months’ rent.
Which utility company provides service for your property?
Electric, water, and other utilities are provided through Knoxville Utilities Board (KUB).
Which internet or cable companies serve your property?
Comcast is the provider for internet and cable services.
What should new residents expect on move-in day?
On move-in day, residents should visit the leasing office to pick up their keys. A government-issued ID must be presented and copied for the file. Residents will also sign the Welcome Home Letter and Disposition Form and receive an Inventory Form for their move-in inspection.
What is your move-out process?
To move out, residents must provide a written 60-day notice. A walkthrough with maintenance staff can be scheduled upon request. All keys must be returned to the leasing office at move-out.
